Day-of point of contact for corporate events, briefing guests on driving, commentating on the mic throughout the event, and coordinating the podium celebration, in addition to running floor operations and staff delegation.

Regularly onboarded and trained 13+ new hires on event operations and guest service standards.

Multitasked bookings, live alerts, and guest check-ins simultaneously, without missing a beat.

One of my busiest shifts: three major parties running at once, a live booking queue, and help-request alerts flashing across the floor, on top of a full room of walk-ins. I deployed two coworkers to run their groups solo while I kept everything on schedule myself, checking in with guests over headset the whole time. Every group left smooth, every guest felt taken care of.